1. Basis of preparation

Introduction

This Report has been prepared in accordance with the European Sustainability Reporting Standards (ESRS) as set out in the Annex 1 to the Commission Delegated Regulation (EU) 2023/2772 of July 31, 2023 supplementing Directive 2013/34/EU of the European Parliament and of the Council. An ESRS Content index is included in this report (see pages 161 and following). In this table, we provide an overview of our compliance and non-compliance with the ESRS. As Deloitte is a member of UN Global Compact the Netherlands, we connect our impacts with the UN Sustainable Development Goals that we deem most relevant to Deloitte.

Deloitte aims to be at the forefront of public reporting and has a long-standing practice of voluntarily disclosing audited, financial and non-financial information. Reporting to us is an evolutionary process where every year, we aim to improve on what we have done before and implement the latest reporting insights and requirements. In line with ESRS E1: General requirements, Appendix C: List of phased-in Disclosure Requirements, we used the following phase-in options:

  • ESRS 2 SBM-3 (Material impacts, risks and opportunities and their interaction with strategy and business model): only disclosed qualitatively;

  • ESRS E1-9 (Anticipated financial effects from material physical and transition risks and potential climate-related opportunities): only disclosed qualitatively.

Disclosures incorporated by reference

The following information is incorporated by reference to other parts of the management report:

  • The role of the administrative, management and supervisory bodies (ESRS 2 GOV-1): Roles and responsibilities, Report of the Supervisory Board, Profile Supervisory Board Deloitte Netherlands;

  • Information provided to and sustainability matters addressed by the undertaking’s administrative, management and supervisory bodies (ESRS 2 GOV-2): Report of the Supervisory Board;

  • Strategy, business model and value chain (ESRS 2 SBM-1): Our businesses and industries, About Deloitte, Our purpose and strategy, Our progress, Value creation;

  • Interests and views of stakeholders (ESRS 2 SBM-2): Our progress;

  • Material impacts, risks and opportunities (IROs) and their interaction with strategy and business model (ESRS 2 SBM-3): Value creation model, Our Purpose and Strategy;

  • Description of the process to identify and assess material impacts, risks and opportunities (ESRS 2 IRO-1): Risk Management;

  • Disclosure Requirements in ESRS covered by the undertaking’s sustainability statement (ESRS 2 IRO-2): ESRS Content Index (Annex 3).

The Executive Board, under supervision from the Supervisory Board, is actively involved with the execution of our business and strategy. Impacts, risks and opportunities related to our business and strategy, such as our Employee Value Proposition, Diversity, equity and inclusion, Learning & development, Quality, and Climate and CO2, are frequently discussed between the topic owners and the Board. For some other material topics, there is periodic quantitative and qualitative reporting (such as DIF and Social return). For Ethics & integrity, all reported cases are discussed with the Executive Board. Data security (including privacy) is discussed with the Board when needed (for example in the case of major incidents).

The evolution of our reporting

EU Taxonomy

To facilitate future EU Taxonomy reporting, we have identified the eligible and possibly aligned activities contributing to the first two environmental objectives. To promote a uniform approach by Deloitte firms accross the European Union, Deloitte NSE will work together with the EU geographies to align the approach towards this type of reporting. It is the ambition of NSE and the Deloitte firms in scope, to report in conformity with the EU Taxonomy for Financial Year 2025/2026.

In general, the main areas of our revenue comes from providing professional services that are not classified as 'eligible turnover' by the EU Taxonomy. An exception is activity 9.3 ‘Professional services related to energy performance of buildings’ as Deloitte is an accredited auditor for the energy performance of buildings, and provides performance assessments for real estate clients. This is, however, a relatively small part of our total revenue.

The most notable eligible capital expenditure (CAPEX) refers to the lease of our buildings, classified under the activity 7.7 “Buying real estate and exercising ownership of that real estate”, as four of our buildings in the Netherlands have at least an Energy Performance Certificate (EPC) class A.

The most notable eligible operating expenditure (OPEX) refers to Activity 6.5 ‘Transport by motor bikes, passenger cars, and light commercial vehicles’, as a substantial amount of the passenger cars leased by Deloitte have tailpipe CO2 emissions equal to 0g CO2 e/km.

We present an overview of eligible activities that we have identified below:

OPEX and CAPEX

  • 6.5. Transport by motorbikes, passenger cars and light commercial vehicles (OPEX)

  • 7.7. Acquisition and ownership of buildings (CAPEX/ OPEX)

  • 1.1 Afforestation (OPEX)

  • 1.3 Forest management (OPEX)

  • 6.4. Operation of personal mobility devices, cycle logistics (OPEX)

  • 5.5. Collection and transport of non hazardous waste (OPEX)

  • 7.2, 7.3, 7.5, 7.6. Renovation of buildings, maintenance of energy efficiency equipment, energy performance devices, renewable energy technologies (CAPEX/ OPEX)

  • 7.4. EV charging stations in buildings and parking spaces (CAPEX/ OPEX)

  • 8.1. Data processing, hosting and related activities (OPEX)

  • 11.1. Education (OPEX)

Revenues

  • 8.2. Computer programming, consultancy and related activities

  • 9.1. Engineering activities and related technical consultancy dedicated to adaptation to climate change

  • 9.1. Close to market research, development and innovation

  • 8.2. Data driven solutions for GHG emissions reductions

  • 9.2. Research, development and innovation for direct air capture of CO2

  • 9.3. Professional services related to energy performance of buildings

  • 11.1. Education

In 2025/2026, in close cooperation with other Deloitte geographies in the European Union, we will assess whether these activities can be aligned. One of the elements we need to investigate further is the ability for our systems to generate sufficient and reliable data on the activities now identified. In addition, we will continue to work towards strengething compliance with the minimum safeguards as required by the EU Taxonomy regulation.

1.1 Scope

In this Report, ‘Deloitte’ refers to Coöperatief Deloitte U.A. and its subsidiaries as listed in the ‘Notes to the specific items on the financial statements’ in Annex 1. The performance of Deloitte Dutch Caribbean (DDC) is integrated in our non-financial data, unless otherwise indicated.

During 2024/2025, we applied changes in our operational structure implementing the global common storefront. With the exception of the breakdown of learning hours attributed to our business, there are no material changes in the scope of our sustainability reporting as a result of this new structure. For learning hours, we provide the attribution to the newly defined businesses forfeiting the provision of historical data.

For the purpose of this report, we apply the following definitions regarding the scoping of time:

  • Short-term: less than one year;

  • Middle-term: one to five years;

  • Long-term: more than five years.

1.2 Materiality

­

Process to assess materiality

In the Integrated Annual Report 2023/2024, we published our first Double Materiality Assessment (DMA). We built this DMA on the basis of our Strategic Impact Assessment in which we monetised our impacts, and our understanding of financial and reputational risks and opportunities associated with the various sustainability matters. Topics that were not included in our ERF have been subject to their own assessment of risks and opportunities for the short, medium and long term. On this basis, we had identified nine material sustainability matters that we reported on in our 2023/2024 report. The methodology applied in 2023/2024 provided us insights into the scale of positive and negative impacts as well as impacts and likelihoods for risks and opportunities identified in our DMA process. In doing so, we maintained a threshold value of €25 million. In addition, for negative impacts we also considered scope and possible irremediability of the impact.

During 2024/2025, Deloitte NSE commissioned the execution of an NSE-broad DMA to provide guidance to EU geographies in determining materiality under the ESRS. Various Deloitte Netherlands’ partners and employees participated in this DMA on various levels, ranging from Executing Team participation to Quality Assurance membership.

The approach that NSE has selected for its DMA is different from the approach adopted by Deloitte Netherlands during 2023/2024. For 2024/2025, NSE has chosen for a seven step approach in which stakeholder engagement played a pivotal role in mapping impacts, risks and opportunities. The steps that NSE followed were:

  1. Preparation and value chain analysis | In this phase, NSE experts for the process were identified, activities were mapped, the value chain was visualised, and stakeholder groups were identified. Additionally, the stakeholder engagement strategy and materials were defined and validated.

  2. Identification of ESG topics & IROs | An ESG topic longlist was constructed based on Appendix A of ESRS-1, peer benchmarking, and external frameworks. This longlist was then filtered to a shortlist using a defined methodology, which was validated with the Geography Consultative Group. Impacts, risks, and opportunities (IROs) were identified through input from subject-matter experts, interviews, and questionnaires.

  3. Identification of thresholds | This involved defining time horizons, scales, and thresholds, aligning them with financial realities, and validating them with the Deloitte NSE Enterprise Risk Framework.

  4. IROs assessment | Stakeholders were engaged using tailored tools, training was provided to interviewees, and stakeholder input was analysed. A scoring methodology was defined, stakeholder feedback was leveraged, and results were analysed to challenge and validate IRO assessments.

  5. Topic mapping | Aligning Deloitte-specific terminology with ESRS requirements through detailed topic mapping.

  6. Double materiality validation and visualisation | Visualisation options were benchmarked, results for double materiality assessments were substantiated, and findings were pre-validated and validated with senior leadership and the NSE Executive Committee.

  7. Documentation | A detailed chronological record of the entire process was created, capturing activities, stakeholder engagement, rationale, outcomes, and supporting evidence.

We have matched and merged the outcomes of the NSE DMA with the IROs we had defined in the 2023/2024 DMA process. We evaluated the additional material IROs that were identified by NSE and in most cases we have added them to our IROs. For a limited number of material IROs from NSE, we concluded that they were less applicable to the Dutch market and our vision on sustainability and materiality.

After combining the old and the new IROs and connecting them to ESRS (sub and sub-sub)topics, we allocated them to larger, more logical topics that we deem material to Deloitte Netherlands. We have validated these topics with the outcomes of the DMA processes of our main competitors in the Netherlands, our conclusions from stakeholder interactions, and have consequently sought the approval and sign-off from our Executive Board and Supervisory Board.

Stakeholder interaction

We interact with our stakeholders to seek their opinions and their expectations. This process allows us to define a timely and adequate response to the issues they deem important for our business and for our ability to make an impact that matters.

Graph: Stakeholders in our value chain

Table 01: Means of stakeholder interaction

Stakeholder groups

How we seek their views

Frequency

Clients & their shareholders*

Client Service Assessments

Continuous

Engagement quality assessments

Continuous

Client meetings and (digital) events

Continuous

Requests for proposals

Continuous

Clients & Industries research

Continuous

External research and ratings

Continuous

Media scanning

Continuous

Our people*

Talent surveys

> 6 times per year

Sustainability survey and focus groups

Bi-annually

Discussions with Works Council

Continuous

Formal and informal meetings, including virtual townhalls

Continuous

Feedback / comments from individuals

Continuous

Our partners*

Formal and informal partner meetings

Continuous

Partner strategy sessions

Annually

Partnership Council

When needed

Receiving feedback

Continuous

Graduates and experienced talent*

Surveys and research

Continuous

Job interviews

Continuous

LinkedIn profiles

Continuous

Participation in campus events

Continuous

Recruitment sessions

Continuous

Deloitte network*

Active participation in key DTTL and NSE governance bodies

Continuous

International cooperation around issues or engagements

Continuous

Regulators

Formal and informal meetings

> 4 times per year

Media scanning

Continuous

Media, Opinion leaders & NGOs

One-on-one engagements

Throughout the year

Cooperation with knowledge institutes such as universities

Continuous

Media scanning

Continuous

Society*

Active participation of Deloitters in society

Continuous

Media scanning

Continuous

Competitors

Active participation in trade and industry platforms

Continuous

One-on-one sessions around themes or issues

Throughout the year

Media scanning

Continuous

Suppliers*

Contract management

> once per year

Media scanning

Annually

Financial institutions*

One-on-one meetings

Regularly, when needed

Media scanning

Continuous

* Indicates that the stakeholder is affected by Deloitte activity on one or more material sustainability matters

Results of double materiality assessment

In our double materiality assessment, we have found the following IROs to be material:

Table 02: Material impacts, risks and opportunities

Impact

Financial

Material IRO

+

-

Opp.

Risk

ESRS (sub)topic(s)

Value chain

Time horizon

Environmental impacts, risks and opportunities

Positive impact of providing effective climate adaptation services to clients, fostering greater climate resilience in the economy.

X

Climate change adaptation

D >

S, M, L

Failure to meet client expectations regarding climate.

X

Climate change mitigation

D

S, M

Downturn of business due to client exposure to climate risk.

X

Climate change adaptation

D

M, L

Financial and reputational risk of increased exposure to climate litigation and greenwashing concerns from inadequately disclosing, auditing, assuring or advising on climate-related risks.

X

Climate change adaptation

D

S, M

Reputational risk of providing services to (and therefore being associated with) clients perceived as having an inadequate response to climate change and inadequate climate credentials.

X

Climate change adaptation

D >

S, M

Negative impact on the environment due to energy consumption from data usage, particularly through AI.

X

Energy

< D >

M, L

Opportunity to increase revenue growth by offering new climate-related services and expanding existing ones, to support clients in their response to climate change and contribute to the economy-wide, low-carbon transition.

X

Climate change mitigation

>

S, M, L

Positive impact of our Beyond Value Chain Mitigation (BVCM) strategy in reducing GHG emissions outside of our value chain.

X

Climate change adaptation

< D >

M, L

Opportunity to enhance our reputation through the provision of leading decarbonisation services to clients, and use of our brand and influence to shape market behaviour on decarbonisation.

X

Climate change adaptation

< D >

S, M, L

Exceed client expectations regarding climate.

X

Climate change mitigation

D

S, M

Social Impacts, risks and opportunities

Positive impact on employees by providing good reward packages, thus increasing employee wellbeing and satisfaction, physical and mental health.

X

Entity specific: talent attraction and retention

D

S, M, L

Impact of (on the job) learning on employability of employees and their feeling of purpose.

X

Learning and development

D

S, M

Self-accomplishent of employees as a result of complex work in teams.

X

Entity specific: talent attraction and retention

D

S

Inability to attract and retain talent due to lack of inclusiveness.

X

Diversity

D

S, M, L

Inability to attract and retain talent due to inadequate compensation.

X

Entity specific: talent attraction and retention

D

S, M, L

Higher levels of retention, a more beneficial impact on society, clients and people, higher employee satisfaction and engagement, higher productivity (profitability) and good recruitment practices.

X

Entity specific: talent attraction and retention

< D >

S, M

Reduced social impact due to underrepresentation of women in senior positions.

X

Diversity, Gender equality and equal pay for work of equal value

D

S, M

Failure to include different perspectives into decision making due to monocultural bias.

X

Diversity

D

S, M, L

Increased quality, productivity, profitability and innovation and enhanced company culture and recruitment.

X

Diversity

D

L

Positive impact on society through the social mobility that is promoted by policies concerning gender equality, diversity and the employment of people with disabilities.

X

Diversity, Employment and inclusion of persons with disabilities

D >

L

Positive impact on employees of personal and professional development which enhances skills, develops careers and promotes a sense of purpose.

X

Learning and development, Equal treatment and opportunities

D

S, M, L

Failure to meet statutory training demands for specific groups of professionals.

X

Learning and development

D

S, M

Increased productivity due to high level of training.

X

Learning and development

D

S, M

Social costs of burn-outs.

X

Work-life balance

D >

S, M, L

Negative impact on employees due to lack of work-life balance could lead to decreased employee satisfaction, mental and physical health issues.

X

Work-life balance

D

S, M, L

Increased health and wellbeing leads to reduced costs for sick leave, and higher levels of production, (job) satisfaction and retention.

X

Health and safety

D

S, M

Positive social impact through audit & advisory work

X

Enitity secific topic: social impact / social return

>

S, M, L

Positive impact on society from engaging in societal partnerships to deliver diverse social projects in education, inclusion, entrepreneurship, and sustainability.

X

Enitity secific topic: social impact / social return

>

S, M, L

Positive impact on suppliers/ contractors and their employees (especially in Deloitte's delivery centres) from the implementation of Deloitte-standard training and development programmes.

X

Value chain: Training and skills development

<

M, L

Positive impact on supplier/ contractor employees (especially in Deloitte's delivery centres) from implementation of effective supplier requirements relating to gender diversity.

X

Value chain: Gender equality and equal pay for work of equal value

<

M, L

Governance impacts, risks and opportunities

Quality as an enabler of making an impact through our services.

X

X

Entity specific topic: Quality

D >

S, M, L

Positive impact on the policy and regulatory landscape, through thought leadership, informed responses to consultations and transparent dialogue with regulators and lawmakers.

X

Entity specific topic: Quality

>

S, M, L

Failure to deliver high quality services can lead to major economic damage and fines, and ultimately, to a loss of social trust in our firm.

X

Entity specific topic: Quality

D >

S, M, L

High quality services enable the generation of more business and becoming the preferred supplier of professional services to our clients

X

Entity specific topic: Quality

D >

S, M, L

Positive impact on employees of an effective whistleblowing policy, encouraging the reporting of unethical practices which could otherwise harm our reputation and relationships.

X

Protection of whistle-blowers

< D >

M, L

Positive impact on employees of an ethical corporate culture, through increased motivation, innovation, talent attraction and job satisfaction

X

Business Conduct: Corporate culture

D

S, M, L

Positive impact on society by role modelling ethical corporate culture/ good governance, demonstrating that this can enhance corporate reputation, relationships and value

X

Business Conduct: Corporate culture

D >

S, M, L

Positive impact of Deloitte audit and assurance services that verify or advise on compliance and anti-corruption approach of institutions and companies.

X

Corruption and bribery - Incidents & Prevention

>

S, M, L

Positive impact on society of role modelling strong anti-corruption policies, demonstrating that this can enhance corporate reputation, relationships and value

X

Corruption and bribery - Incidents & Prevention

D >

S, M, L

Level of trust in the integrity of our profession and among our professionals.

X

X

X

Business Conduct: Corporate culture

D

S, M, L

Strengthening our reputation and relationships with stakeholders through integrity.

X

X

Business Conduct: Corporate culture

< D >

S, M, L

Damage to our reputation as a result of unethical behaviour by our professionals.

X

Business Conduct: Corporate culture

D

S, M, L

Help our people make the best professional choices.

X

Business Conduct: Corporate culture

D

S, M, L

Opportunity to attract and retain the best talent by role modelling an ethical corporate culture.

X

Business Conduct: Corporate culture

S, M, L

Level of trust from our clients that their data is secure with us

X

Entity specific topic: Data security

D >

S, M, L

Data breaches can harm our clients and our reputation as a trusted business partner, leading to significant monetary fines and loss of revenues

X

Consumers and end-users: Privacy

D >

S, M, L

Risk of legal, reputational, and financial consequences due to non-compliance with data protection legislation and/or inadequate protection of client information.

X

Consumers and end-users: Privacy

< D >

S, M, L

Risk of legal, reputational, and financial consequences due to non-compliance with data protection legislation and/or inadequate protection of employees' personal information.

X

Own workforce: Privacy

D

S, M, L

Helping clients to identify and manage their data, infrastructure and cyber risks.

X

X

Entity specific topic: Data security

>

S, M, L

Positive impact on society, building societal trust by providing value chain employees the same effective policies on privacy provided to core employees.

X

X

Entity specific topic: Data security

< D >

M, L

1 < means IROs impact upstream stakeholders; D means IROs impact Deloitte; > means IROs impact downstream stakeholders

The material ESRS and entity specific (sub)topics feed into the following Deloitte material sustainability topics:

Table 03: Connection between ESRS and Deloitte material topics

Material ESRS (sub)topic (incl. entity specific)

Deloitte material topic

Pages

Climate change adaptation (E1)

Climate and CO2

125 - 141

Energy (E1)

Climate change mitigation E1

Talent attraction and retention (entity specific)

Employee value proposition

144 - 148

Training and skills development (S1)

Diversity (S1)

Diversity, equity and inclusion

148- 154

Gender equality and equal pay for work of equal value (S1)

Employment and inclusion of persons with disabilities (S1)

Training and skills development (S1)

Learning and development

154 - 157

Work-life balance (S1)

Wellbeing

157 - 160

Health and safety (S1)

Social impact / social return (entity specific)

Social impact and social return

160 - 167

Workers in the value chain: Training and skills development (S2)

Workers in the value chain

167 - 169

Workers in the value chain: Gender equality and equal pay for work of equal value (S2)

Quality (entity specific)

Quality of our services

170 - 173

Protection of whistle-blowers (G1)

Ethics and integrity

173 - 178

Corporate culture (G1)

Corruption and bribery: Prevention and detection including training (G1)

Corruption and bribery: Incidents (G1)

Data security (entity specific)

Data security and privacy

178 - 180

Own workforce: Privacy (S1)

Workers in the value chain: Privacy (S2)

Consumers and end-users: Privacy (S4)

Compared to the previous year, we have added the topic 'Workers in the value chain' to our material sustainability matters. In addition, we have added 'Privacy' to our material material sustainability matter 'Data security'.

In sections 2-4 of this Sustainability Statement, we disclose information according to the Disclosure Requirements (including Application Requirements) related to the specific sustainability matters in the corresponding topical and sector-specific ESRS. We also disclose additional entity-specific disclosures  when the material sustainability matter is not covered by an ESRS or is covered with insufficient granularity. Next to reporting on the material sustainability matters, we also report on a number of topics that are not yet material on the basis of our assessment but could become so in the future. We refer to these topics as 'Emerging topics' (see graph below).

We will review our double materiality assessment annually. During this annual review, we will assess whether there are internal or external circumstances that justify a more fundamental overhaul of (part of) our DMA. The next full overhaul of the NSE DMA is currently foreseen for 2029.

1.3 Reporting boundaries

There is an overlap of topics and related opportunities noted by our internal and external stakeholders. Most of these topics relate to our internal organisation. For this reason, our reporting on these topics is limited to our performance within our direct sphere of influence, unless indicated otherwise. This is the case for our Scope 3 emissions upstream, where we discuss our due dilligence processes upstream and downstream and for the topic 'Workers in our value chain'.

1.4 Reliability and completeness

We have collected the relevant performance data from our business information systems as supported by our internal control and monitoring systems, and from suppliers and other sources. This is centrally recorded and thereafter reviewed by our Finance & Control department and the KPI owners.

1.5 Reporting process

Central to our approach to reporting is the IAR Project team. This team is headed by our Chief Financial Officer and consists of representatives from Finance & Control, Finance & Accounting and Financial Planning and Analysis, combined with specialists from our businesses’ Sustainability Group and supported by Brand and Communication. Content planning and development takes place under the supervision of the Executive Board, with internal oversight by the Audit & Finance Committee and the Supervisory Board. We have engaged our independent external auditor, BDO Audit & Assurance B.V., to provide reasonable assurance on our financial statements (Annex 1) and limited assurance on our sustainability statement (Annex 2) in the PDF version of this report. The assurance report of BDO Audit & Assurance B.V. can be found in Annex 4 of the PDF. The Report is published after approval by the General Meeting.