Summary of performance
Description of metrics | Note | 2023/2024 | 2022/2023 |
ENVIRONMENTAL IMPACTS | |||
CO2 emissions | 2.1 | ||
Scope 1 CO2 emissions | 6,668 tonnes | 9,042 tonnes | |
Scope 2 CO2 emissions (market based) | 3,113 tonnes | 3,346 tonnes | |
Scope 3 CO2 emissions business travel** | 6,173 tonnes | 5,832 tonnes | |
Other Scope 3 CO2 emissions | 7,092 tonnes | 34,597 tonnes | |
Total CO2 emissions (Scope 1,2 and 3) | 23,046 tonnes | 52,817 tonnes | |
SOCIAL IMPACTS | |||
Employee value proposition | 3.1 | ||
% employees receiving regular performance reviews | 92% | 90% | |
Inclusion and diversity | 3.2 | ||
Female positions in leadership roles | 33%* | 26%* | |
Female partners as % of total partners | 24% | 22% | |
Learning and development | 3.3 | ||
Training hours per headcount | 79.1 | N/A | |
Wellbeing | 3.4 | ||
Sickness leave | 3.8% | 3.7% | |
Social impact | 3.5 | ||
# Hours spent on DIF projects | 30,733 | 39,413 | |
Monetary value of hours spent on DIF projects | €5.3 million | €6.4 million | |
GOVERNANCE IMPACTS | |||
Quality of services | 4.1 | ||
NPS at C-level among strategic clients | 39 | 75 | |
Client satisfaction (engagement) | 8.7 | 8.5 | |
Regulatory reviews that are satisfactory | 97% | 100% | |
Ethics & Integrity | 4.2 | ||
# ethical incidents reported | 181 | 135 | |
Data security | 4.3 | ||
# data leaks discovered | 76 | 63 |
* % female Supervisory Board members: 40%; % female Executive Board members: 33%
** To allow for comparison with previous years, this figure only relates to international flights and rail