Summary of performance
Description | Note | 2022/2023 | 2021/2022 |
ENVIRONMENTAL INFORMATION | |||
CO2 emissions | 2.1 | ||
Scope 1 CO2 emissions | 9,042 tonnes | 7,878 tonnes | |
Scope 2 CO2 emissions (market based) | 3,428 tonnes | 1,875 tonnes | |
Scope 3 CO2 emissions airtravel | 4,800 tonnes | 1,424 tonnes | |
Other Scope 3 CO2 emissions | 2,092 tonnes* | 19,564 tonnes | |
Total CO2 emissions (Scope 1,2 and 3) | 19,362 tonnes | 30,741 tonnes | |
SOCIAL INFORMATION | |||
Employee value proposition | 3.1 | ||
% employees receiving regular performance reviews | 80% | 77% | |
Inclusion and diversity | 3.2 | ||
Female positions in leadership roles | 26%** | 26%** | |
Female partners as % of total partners | 22% | 21% | |
Learning and development | 3.3 | ||
Training hours per FTE | 99.6 hours/FTE | 89.8 hours/FTE | |
Wellbeing | 3.4 | ||
Sickness leave | 3.7% | 4.1% | |
Social impact | 3.5 | ||
# Hours spent on DIF projects | 39,413 hours | 36,284 hours | |
Monetary value of hours spent on DIF projects | €6.4 million | €5.8 million | |
GOVERNANCE INFORMATION | |||
Quality of services | 4.1 | ||
NPS at C-level among strategic clients | 75 | 63 | |
Client satisfaction (engagement) | 8.5 | 8.3 | |
Regulatory reviews that are satisfactory | 100% | 100% | |
Ethics & Integrity | 4.2 | ||
# ethical incidents reported | 135 | 94 | |
Data security | 4.3 | ||
# data leaks discovered | 60 | 77 |
* Figure excludes 'Purchased goods and services' (see page 135)
** % female Supervisory Board members: 40%; % female Executive Board members: 33%