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Technology, media and telecommunications

Deloitte’s Technology, Media & Telecommunications (TMT) industry group brings together one of the world’s largest pools of deep industry experts – respected for helping shape some of the world’s most recognized TMT brands and helping companies of all shapes and sizes thrive in a digital world.

The COVID-19 pandemic has been a catalyst for speeding up many clients’ digital transformations. Technology, media and telecommunications (TMT) companies had to develop increasingly advanced customer and market solutions to meet the challenges of the crisis. Beyond the pandemic, the growing adoption of flexible consumption models, the Internet of Things, cloud technologies, robotics, AI and machine learning and 5G is triggering a new wave of business transformations. There is a continued industry convergence of content and developing services around disruptive M&A, operating model of the future, and cloud-based transformation.

In response, we continued to focus on the growing necessity for robust, digital, back-office processes and on strengthening our clients’ traditional business services, such as finance, human resources, information technology (including cyber security), data analytics and tech delivery platforms. Despite the pandemic, we managed to grow our TMT practice significantly in 2020/2021, and we plan to continue this pace of growth over the coming years, driven by a focus on high-tech, digital platforms and scale-up companies. Technology alliance partnerships also are becoming increasingly important as we strive to realise the TMT industry’s aspirations. As such, we will build further on the relationships we have established, guided by our Technology Strategy, which aims to generate 'sell-with’ revenue with our alliance partners.

Every year, we leverage our market knowledge and offer our TMT Predictions about the challenges in this industry, providing insights into disruptive trends and growth opportunities across the sector. We also carry out and share the results of our Global Mobile Consumer Survey on consumer digital and mobile trends. The 21st edition of our Fast-50 client programme continued to celebrate fast-growing technology companies and disruptive start-ups in the Netherlands. In addition, our thought leadership – which in 2020/2021 was positioned around 5G and how the TMT industry can contribute to a sustainable future – remained a valuable part of the service we deliver to our stakeholders.

The Covid-19 pandemic has been a catalyst for many of our TMT clients to accelerate on their digital transformation. I am very proud of how we support our clients in transforming their business in these challenging times. This inspires our people and keeps us very engaged with our clients.

Michel Vreedeveld, Industry Leader