Deloitte is organised around five businesses: Audit & Assurance, Consulting, Tax & Legal, Risk Advisory and Financial Advisory. These businesses all work across various economic sectors that we consider as six industry groups: consumer; energy, resources and industrials; financial services; government and the public sector; technology, media and telecommunications; and the private sector. Our Support Organisation serves both the businesses and the industries. Working with a matrix of businesses and industries that is identical in every geography where we operate, allows us to meet the needs of our clients by combining expertise with experience.
In this section, we provide the 2020/2021 financial results and market developments of our five businesses and our Support Organisation, and explore their key challenges and opportunities. In addition, we discuss the main developments and activities within our industries.
Our strategic objectives are trickled down to our businesses, who have plans in place to put our strategy into action by adding context and content to our five strategic pillars. The results of their activities feed back into our strategic dashboard.
Deloitte is organised around five businesses: Audit & Assurance, Consulting, Tax & Legal, Risk Advisory and Financial Advisory. Click on each of the businesses to find out more.
Our businesses work with clients in several economic sectors. In 2020/2021, we helped these clients navigate old and new challenges in their industries and capitalise on opportunities.
A central role in our industry approach is played by our Client & Industry (C&I) organisation that is connected to our global and NSE C&I networks in order to actively build and share our industry knowledge. Important priorities are:
Improve cross business collaboration with a focus on our top-50 clients;
Obtain meaningful feedback on engagement level and on C-level to further improve client satisfaction and Net Promotor Score;
Develop distinctive C-level and board room events and labs to build executive relations;
Further invest in our digital marketing capabilities;
Support our Industry Leaders and Account teams with their go-to-market;
Implement our new global CRM system.
Click on each of the industries to find out more.