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About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and legal and related services. We have been providing professional services to clients, developing our talent and engaging with society for over 175 years. Our global organisation has grown in scale and diversity and now comprises approximately 330,000 people in more than 150 countries and territories, serving 80% of Fortune Global 500® companies and almost all the Amsterdam Exchange Index companies, providing assurance services or, to non-audit clients, advisory services.

Deloitte Netherlands is the Dutch firm of Deloitte North and South Europe (NSE) and as such is a separate and independent legal entity. Deloitte Netherlands operates in the Netherlands and in the Dutch Caribbean. For a full list of subsidiaries, please see our financial statements.

In the Netherlands, we employ around 6,500 people (excluding contractors) in 16 different offices around the country. This makes us one of the leading Dutch professional services providers in the areas of audit, tax and legal advisory, consultancy, risk advisory and financial advisory. Our practitioners work in multidisciplinary teams that add value to how we serve our clients, applying a broad vision and in-depth approach to resolve their challenges and realise their opportunities.

There were no significant organisational changes in Deloitte Netherlands in 2020/2021. Within Deloitte NSE, a legal change was implemented following Brexit. This change is explained in the chapter ‘Roles and responsibilities’. Deloitte NSE comprises the following countries: the Netherlands (incl. Deloitte Dutch Caribbean), the UK & Switzerland, Ireland, Belgium, Finland, Denmark, Sweden, Norway, Iceland, Italy, Greece, Malta, Libya, Palestinian ruled territories, Cyprus, Lebanon, Jordan, Iraq, Egypt, Saudi Arabia, Kuwait, Bahrain, Qatar, the Republic of the Sudan, the United Arab Emirates, Oman and Yemen. Deloitte NSE brings together around 50,000 professionals, which helps us make an even greater impact in each of our markets. By working as one unified firm, we can achieve more – for our clients, our people and the communities we work in – than we would be able to on our own.

Material topics

On the basis of our stakeholder dialogue, we determine topics that are important to our stakeholders and to us. We actively manage these topics and report on our related activities and performance. Please see our Stakeholder Engagement  section for a summary of our stakeholder dialogue in 2020/2021.

Compared to our previous IAR and in line with both our Connect for Impact strategy and our materiality analysis, we have changed ‘Internationalisation’ to ‘International cooperation’ and relabeled ‘Cost reduction’ as ‘Cost effectiveness’. Furthermore, we have merged ‘Corporate citizenship’ into our ‘Social impact’ topic, and expanded the scope of ‘Climate and CO2’ so it becomes the broader topic of ‘Environmental sustainability’.

 

Area

Topic

1.

Quality

Quality of services

  

Client satisfaction / NPS

  

Credibility / Trust

  

Privacy

  

Data security

  

Reviews by supervisory authorities

2.

Ethics & integrity

Ethical standards

  

Integrity

  

Anti-corruption

3.

Talent

Inclusion & diversity

  

Training & education

  

Career development

  

Vitality

4.

Economic performance

Profitable growth

  

International cooperation

  

Cost effectiveness

5.

Innovation

Technology enabled solutions

6.

Impact on society

Social impact

  

Sustainable Development Goals

  

Environmental sustainability

  

Contributions to societal challenges

Our engagement approach

To consistently deliver high-quality services to our clients, we maintain a standardised engagement approach.