Value creation

In line with our purpose and strategy, we are an active player in many markets, including the professional services market, the labour market and the broader social and regulatory environment. Through our proactiveness, we want to enhance our understanding of the factors that drive our performance and success.

Central in our value creation is our business model, which has been developed to help define, design and implement impactful solutions to the many transitional challenges our clients face. The combined professional and industry knowledge and experience of our talent are essential in this respect. Our business model is powered by our purpose and aspirations, and supported by our strategy and processes. Our daily business operations use tangible and intangible capitals to fulfil our purpose, and through these operations, we have a direct and indirect impact on the people, companies and societies we interact with. This is how we create value for all our stakeholder groups. We have schematically described our value creation model, detailing our main inputs and impacts. These elements are further elaborated in this section of our Report.

We value our multi-disciplinary service model (MDM) that combines the capabilities across our businesses in the areas of audit, tax, risk, cyber, HR and corporate finance. We believe the MDM enhances client quality:

It allows us to better meet our clients’ needs and expectations, given the nature of our clients and the nature of the issues they face;
It allows us to better train our people by enhancing their understanding of complex issues;
It ensures our appeal in a competitive labour market, as our people can switch between our businesses, thereby broadening their horizons and developing their careers and performance;
Together, all our businesses contribute to a better understanding of the economic sectors (and industries) we deal with, and provide insights and technology that enhance the overall quality and economic relevance of our service provision; and
It reduces our exposure to cyclical fluctuations that affect certain businesses or industries, as proven by the way we have been able, so far, to weather the COVID-19 crisis.

Input

People

We challenge our people with meaningful work, allowing them to have a purpose, to develop themselves to their full potential at their own pace, safeguarding a healthy work-life balance.

Knowledge & insights

We bring in knowledge and experience by recruiting top graduates and experienced hires, aim to keep our talent's skills and knowledge up to speed through our formal learning curriculum and actively share our insights to elevate public knowledge and understanding of the complex challenges.

Economic value

We believe that our work with clients makes them more impactful, more responsible, more succesful and increasingly resilient.

Goods & services

To reduce the negative impact from out business on global warming, we aim to achieve carbon neutrality for all direct and indirect CO₂ emissions by Deloitte worldwide by 2030.

Trusted brand

We need our stakeholder's trust to earn our license to operate and be succesful. To earn and strengthen that trust, we maintain a strict agenda on topics such as quality, compliance, ethics and integrity, and anti-corruption.

Strategy

Our Purpose

To make an impact that matters

Output & Outcomes

People

Knowledge & insights

Economic value

Goods & services

Trusted brand

Impacts

People

Our people struggled with a disturbed work-life balance because of the Covid pandemic. We have engaged with our professionals in maintaining a healthy work-life balance and staying motivated. We created a strong sense of belonging by our efforts to strengthen inclusion and diversity.

Knowledge & insights

By teaching out experienced professionals and new generations and keeping their skills and competences up-to-date, we contribute to understanding complex challenged and by sharing this knowledge with our stakeholders.

Economic value

We invest in profitable growth and innovation to ensure business continuity and adding economic value to our clients. Improving the efficienty and effectiveness of our clients' organisations may result in the replacement of existing jobs or functions, which can have a negative influence on employment.

Goods & services

By 'purchasing green', using energy-efficient technology and working together with our suppliers on making a positive impact through our Supplier Code of Conduct, we aim to minimise our negative impact on society and the environment. To end our contribution to global warming, we have adopted a net-zero target.

Trusted brand

We help build the trust that is necessary to facilitate informed decisions on financial transactions. We aim to serve our clients with integrity and by being a responsible business. Together with our partners we want to find solutions to social challenges around work, food, energy, mobility and security, through our strategy and Deloitte Impact Foundation.